Spa Policies ...
At Tranquil Moments Skin Studio it is our mission to provide excellent service to all of our clients.
In order to provide excellent service we ask that you adhere to the policies of the studio.
Things to know before your Appointment ...
*Please DO NOT bring Children to your appointment. Children are not allowed in the Studio or in the common area in the building, your appointment will be rescheduled if you arrive with children/child.
Due to Covid-19 some of our policies have changed ... Please READ in it's entirety.
All Consultation and Covid-19 forms will now be filled out online NO EXCEPTIONS. (There will be no forms in the studio)
Forms are located on our website under the appointment tab or a link can be sent to you, If we do not receive your form atleast 24hrs prior to your appointment, your appointment will be cancelled.
Once you arrive, please stay in your car and text to let us know you have arrived for your appointment.
Please be sure to wear a mask when entering the building and the Studio.
Also, please beware that you will be required to wear a mask for the length of your appointment.
You will be met at the door with hand sanitizer and a temperature check.
We will continue accepting Credit Cards and will now be accepting Venmo to further avoid exposure.
Once appointments are completed, there will be no lingering in Studio.
Only those receiving services are allowed in Studio, anyone attending with you that isn't recieving a service must wait in the car.
When booking your appointment please notify us:
Of any known allergies you have
Any and all medications that you are currently taking or have taken in the last 6mos.
Healthcare issues or needs that you may have
If pregnant, please advise number of weeks
Cancellation Policy ...
Please review our cancellation policy.
Your appointments are very important to Tranquil Moments Skin Studio and are reserved especially for you. Should you need to cancel or reschedule your appointment, we respectfully request at least a 24 hour notice. Please understand that when you cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment and clients miss the opportunity to receive services.
Notification given at least 24 hours prior to you appointment will receive no charges.
Notifications given less than 24 hours prior to appointment time will result in a $35 cancellation charge.
The cancellation policy allows us the time to inform our waitlisted clients of any availability, and allows us to serve everyone. Also, any packages that are associated with the cancelled appointment may result in having that service deducted from the package.
A credit card is required when booking an appointment, you can choose another form of payment when checking out. When scheduling multiple appointments a 50% deposit is required to hold your appointment, the deposit will be applied to your service, however if appointment is cancelled without 24hr. notice you forfeit your deposit.
As, a courtesy, you will receive a reminder of your scheduled appointment via email 72 hours prior to your appointment and again 24 hours via text.
Appointments MUST be COFIRMED you can click the link in either the email or text message, to let us know you are keeping your appointment.
You can confirm via the link in your email or the link in the text message.
You can contact us directly with any changes or cancellations via text/email or phone.
All appointments MUST be CONFIRMED by 5PM of the day before your appointment, or the appointment will be cancelled.
Late Policy ...
There is a 10min. late policy in place. If you are going to be late please be courteous and make the Studio aware. Late arrival will result in a shortened treatment time to ensure that the next guest is not delayed. Please understand that pricing will not be adjusted for shortened service time due to late arrival.
After 15 minutes your appointment will be canceled, and rescheduled with applicable charges.
*Minors / Children ...
Unless you are accompanying your teen to their appointment, Children are not Allowed in the Studio. Please understand that this is not an environment suitable for children, as there are too many things that can harm them.
Studio Promotions ...
Monthly specials or Promotions cannot be used or combined with any other offer, promotions or gift cards.
Product Exchanges / Returns ...
Returns are at the discretion of the Spa Owner, and we will take all
information into consideration before accepting a return.
In the event the product is not working for you it can be exchanged.
Refunds are not offered, however a studio credit can be applied to a
service or products.
Parking is available in the back of the building, there is also street parking.
If parking on the street please make us aware and you will be given a
a temporary parking pass.
Method of Payment ...
We accept Cash & Credit Cards. We do not accept checks. Prices are subject to change. All retail products are required to be charged state sales tax.